We are committed to ensuring a smooth, reliable, and transparent delivery experience for all our customers across India. Please review our shipping guidelines below.

1. Service Availability

  • We provide shipping services across India
  • Shipping is free on all orders
  • At present, we do not offer international delivery

2. Order Processing Time

  • Orders are typically processed within 24 to 48 hours after confirmation
  • Orders placed before 1:00 PM are generally processed the same day
  • Orders placed after this time will be processed on the next working day
  • No order processing is done on Sundays or public holidays

3. Estimated Delivery Time

  • Transit time after dispatch is approximately 4 to 5 working days
  • Orders are usually delivered within 5 to 7 business days from the date of placing the order
  • Delivery duration may vary depending on location, courier service, or unforeseen circumstances

4. Courier Partners

We work with trusted logistics providers to ensure safe and timely delivery, including:

  • Bluedart
  • Delhivery

All shipments are secured to minimize risks during transit.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID via Email and/or SMS/WhatsApp
  • You can monitor your shipment status through the tracking link provided

6. Packaging Standards

We ensure that all products are packed carefully using high-quality packaging materials to avoid any damage during transit and maintain product quality.

7. Payment Options

We offer multiple secure payment methods for your convenience:

  • UPI
  • Credit & Debit Cards
  • PhonePe
  • Google Pay
  • Paytm
  • Cash on Delivery (COD)

No additional charges apply for COD orders.

8. Damaged or Open Parcels

Customers are advised to check their package at the time of delivery.

If the package appears damaged, opened, or tampered:

  • You may refuse to accept the delivery, or
  • Record a clear unboxing video and inform us immediately

Providing proper proof (photos or video) will help us resolve the issue quickly.

9. Order Cancellation by Us

We reserve the right to cancel an order under certain conditions, such as:

  • Item is unavailable in stock
  • Pricing or technical error on the website
  • Suspicious or fraudulent activity detected
  • Incomplete or incorrect shipping information
  • Customer is unreachable when verification is required
  • Delivery service not available in the selected area

In such cases, a full refund will be issued to the original payment method.

10. Customer-Initiated Cancellation

  • Orders can only be cancelled before dispatch
  • Once shipped, cancellation requests cannot be accepted

11. Returns & Refunds

  • Returns and exchanges are handled as per our Return & Refund Policy
  • Refunds are processed after product inspection
  • Approved refunds are credited within 4 working days to the original payment method

12. Get in Touch

For any shipping-related queries or support, feel free to contact us:

  • Email: support@diyar.in
  • Phone: 7622963370
  • Address: 157-158, Diyar Trend, Atlanta Shopping Mall, Sudama Chowk, Mota Varachha, Surat, Gujarat 394101 INDIA