At our store, we aim to provide quality products and a hassle-free shopping experience. Kindly review our return and refund guidelines before placing an order.

1. When Returns Are Accepted

Returns are only applicable in the following situations:

  • If the product delivered is damaged
  • If you receive a different item than what you ordered

2. Time Limit for Return Requests

  • Customers must inform us about the issue within 3 days of receiving the product
  • Any request raised after this period will not be considered

3. Conditions for Returning Products

To qualify for a return:

  • The item should not be used, worn, or washed
  • Original tags, packaging, and accessories must be available
  • The product should be returned in the same condition as delivered

4. Situations Where Returns Are Not Accepted

Return requests will be declined in the following cases:

  • Product has been used, washed, or altered
  • Request is made after the allowed timeframe
  • Damage caused due to improper handling by the customer
  • Size or fitting issues
  • Change of preference or liking
  • Minor color differences due to lighting or screen resolution
  • Incorrect order placed by the customer
  • Customized or specially made products

5. Steps to Request a Return

To raise a return request, please reach out to our support team with the required details:

  • Order Number
  • Clear product images
  • Unboxing video (if available)
  • Brief explanation of the issue

You can contact us at:

6. Proof Requirement

To help us process your request faster, it would be helpful if you could share photos or an unboxing video showing the issue.
This helps us verify the concern and take appropriate action.

7. Return Shipping Process

  • Return shipping charges will be covered by us in eligible cases
  • Depending on your location, we may arrange a pickup or guide you for self-shipping

Return Address:
Diyar Trend

157-158, Atlanta Shopping Mall, Sudama Chowk, Mota Varachha, Surat, Gujarat 394101 INDIA

8. Approval of Returns

  • All return requests are subject to review
  • Once approved, our team will provide instructions for returning the product
  • Items must be sent back as per the guidelines shared

9. Refund Process

  • Refunds are initiated only after the returned product is received and inspected
  • Once approved, the amount will be credited to the original payment method within 4 working days

10. Order Cancellation

  • Orders can be cancelled only before they are shipped
  • Once dispatched, cancellation is not possible

We also reserve the right to cancel orders in certain cases, such as:

  • Product not available in stock
  • Pricing or technical issues
  • Suspicious or fraudulent transactions

In such situations, a full refund will be issued.

11. Exchange Policy

  • Exchanges are provided only for damaged or defective items
  • Replacement will be done for the same product (subject to availability)

For exchange requests, contact us with your order details.

12. Contact Details

For any assistance related to returns or refunds, feel free to reach out:

  • Email: support@diyar.in
  • Phone: 7622963370
  • Address: 157-158, Diyar Trend, Atlanta Shopping Mall, Sudama Chowk, Mota Varachha, Surat, Gujarat 394101 INDIA